Is Next Day or 2nd Day Shipping Available?
Yes, both are available. Call 317-731-7670 during normal business hours for delivery options and rates. Performance Stoneworks offers expedited delivery services via several carries. If we are closed, email us when you complete the order and we will contact you to review the options available.
How are Shipping and Delivery Charges Calculated?
Shipping charges are based on the following:
- Number of packages
- Weight of those packages
- Package volume
- Destination point
We will package your products in the least number of boxes necessary. Your order will be sent via the least expensive carrier, unless you specify otherwise. Please make arrangements for unloading at your location. If liftgate and/or inside delivery service is required, there will be additional charges.
What should I do when my shipment arrives?
Check and inspect before you accept!
Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill.
- Check the exterior of your shipment for any damaged
- Make a notation on your bill of lading describing the damage you see
- Open your shipment immediately and make sure everything is in order – no damages or shortages
If you notice damage after the driver has left:
- Save your damaged shipping box(s) and packaging
- Contact Performance Stoneworks at 317-731-7670
- Please do not return damaged items as they cannot be accepted without a Performance Stoneworks return authorization number
The carrier who delivers merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the consignee is acknowledgement that the articles delivered are in good condition.
What is liftgate service and when do I need it?
If you do not have a loading dock, we recommend adding liftgate service for larger items. Liftgate allows for your item to be lowered from the truck to the ground. Liftgate will only move your item from the truck to the ground, so you will be responsible for moving it inside your business. If you need further help with your delivery, please call Performance Stoneworks at 317-731-7670 to discuss other delivery options.
What is the cost for shipping?
Our arrangements with freight truck and ground carriers allow us to provide some of the lowest rates available. Your order will be sent via the least expensive carrier, unless you specify otherwise. An estimated delivery date and cost can be provided. Please make arrangements for unloading at your location. If liftgate and/or inside delivery service is required, there will be additional charges. Shipping charges are added to your invoice.
Do you offer financing?
Yes, we offer financing through Link Federal Credit Union. You may learn more about financing by clicking here.